Program Overview
The Executive Diploma in Front Office & Guest Services is designed for individuals who want to build professional skills in managing front office operations and delivering exceptional guest services. This program focuses on communication, customer service, reservation systems, and hospitality management.
Duration
- 9 to 12 months
(Flexible for Working Professionals)
Entry Requirements
- Minimum age of 23 with relevant working experience; OR
- Executive Certificate in a related field; OR
- Other qualifications will be considered on a case-by-case basis.
Core Subjects (8 Modules)
- Introduction to Front Office Operations
- Hospitality & Guest Service Management
- Reservation Systems & Technology
- Communication & Interpersonal Skills
- Customer Experience & Service Excellence
- Handling Guest Complaints & Problem-Solving
- Hotel Operations & Coordination
- Upselling & Cross-Selling Techniques
Career Opportunities
- Front Office Supervisor
- Guest Relations Officer
- Concierge Executive
- Hotel Operations Coordinator
Fees
- RM6000
Pengenalan Program
Diploma Eksekutif Operasi Kaunter Hadapan & Perkhidmatan Tetamu direka untuk individu yang ingin membina kemahiran profesional dalam mengurus operasi kaunter hadapan dan memberikan perkhidmatan tetamu yang cemerlang. Program ini memberi tumpuan kepada komunikasi, perkhidmatan pelanggan, sistem tempahan, dan pengurusan hospitaliti.
Tempoh Pengajian
- 9 hingga 12 bulan
(Fleksibel untuk Golongan Bekerja)
Syarat Kemasukan
- Berumur sekurang-kurangnya 23 tahun dengan pengalaman kerja yang relevan; ATAU
- Sijil Eksekutif dalam bidang berkaitan; ATAU
- Kelayakan lain akan dipertimbangkan berdasarkan kes ke kes.
Modul Teras (8 Modul)
- Pengenalan kepada Operasi Kaunter Hadapan
- Pengurusan Hospitaliti & Perkhidmatan Tetamu
- Sistem Tempahan & Teknologi
- Kemahiran Komunikasi & Interpersonal
- Pengalaman Pelanggan & Kecemerlangan Perkhidmatan
- Mengendalikan Aduan Tetamu & Penyelesaian Masalah
- Operasi & Penyelarasan Hotel
- Teknik Upselling & Cross-Selling
Peluang Kerjaya
- Penyelia Kaunter Hadapan
- Pegawai Perhubungan Tetamu
- Eksekutif Concierge
- Penyelaras Operasi Hotel
Yuran
- RM6000